FAQS

Visiting hours and rest periods vary between wards.

See Visiting Hours.

Yes, for certain items only.. See our Visitor Information section for details of a local florist who regularly delivers to the hospital.

Your out of pocket expense will depend on your level of health insurance cover.

As part of our pre-admission process, we complete a health fund check and advise you in advance of your out of pocket expenses including any excesses you would have to pay.

Your health fund or insurer can also provide you this information.

Yes. Maitland Private is a Tier 1 hospital provider for the Department of Veterans’ Affairs (DVA).

We offer comprehensive care for eligible veterans and war widows. See DVA.

Our hospital has a designated Veterans’ Liaison Officer dedicated to providing DVA patients, their families and carers with a range of additional support services.

No. The nearest Emergency Department is at Maitland Hospital (Public) a 10 minute drive from Maitland Private.

The Maitland Public Hospital is located at 550 - 560 High Street, Maitland and they can be contacted on 02 4939 2000.

Maitland Private Hospital is owned by an Australian company, Healthe Care Australia Pty Limited. Healthe Care is the largest privately owned network of private hospitals in Australia.

Yes. Maitland Private Hospital is owned by Healthe Care Australia Pty Limited, an Australian company.

This varies between patients, depending on the procedure and individual need. Our staff will contact you if you are required to attend a pre-admission clinic prior to your surgery.

Please see your doctor or specialist. He or she will complete a pre-admission form for you. Please fax, post or deliver this in person to us as soon as possible, preferably at least 7 days prior to your hospital admission date. If your admission is for the same or next day, please contact call us immediately to confirm your admission.

Our hospital has a Privacy Officer who can assist you with any questions you may have regarding privacy.

If the information you are looking for isn’t covered in the Privacy section of this site, please contact us and request to speak with the hospital’s Privacy Officer.

It’s important that patients don’t drive for a minimum of 24 hours after surgery due to the affects of anaesthesia and/or other medication. Motor accident insurance doesn’t cover patients in this case.

Yes. If you require a doctor’s certificate please speak to your doctor who will arrange a certificate for you when you are discharged.

Any request to a access your medical record must always be made in writing. We have a form for this purpose called the ‘Maitland Private Hospital Application for Documents’ form.

This form outlines the process, fees and charges associated with requesting information from your medical record.

You can contact the hospital’s Reception Desk during office hours to arrange for this form to be sent to you.

To confirm any fasting requirements, please phone the hospital the day before your operation between 2pm and 5pm.

No. Fasting means nothing to eat or drink, including water and no chewing of gum. Please speak to the Pre-Admission nurse if you have any queries.

Yes. If you are taking medicines or tablets you should check this with your doctor, If you are fasting and have been instructed to continue with your medication, only do so with a sip of water. Some medications must be ceased before surgery – your doctor will advise you of these.

Yes. It’s important for patients to bring all their regular medications with them to hospital. You should inform your doctor and hospital staff who will review your medication, as it relates to your admission and surgery or treatment you are to receive.

This varies between individual patients. Your doctor will advise you of the expected length of your hospital stay.

No. Maitland Private is a non smoking facility in accordance with the NSW Department of Health guidelines.

Shaving may not be necessary. You will be advised of all preparations after admission.

Yes. Patients should shower before coming to hospital but remember not to use talcum powder.

No. Acrylic nails are fine but all nail polish on hands and feet should be removed.

What to bring to hospital can vary depending on the reason for your admission.

A comprehensive list of items is provided on this site for:

• General patients
• Short stay patients
• Maternity patients

No. We don’t have facilities for family members to stay with patients as a regular occurrence while they are in hospital. In exceptional circumstances, we may be able to assist. Please speak to hospital staff if you require further information.

No. Mobile phones can interfere with sensitive medical equipment so we request that patients leave their phones at home. Telephones for patient use are available in all rooms.